FAQ

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FAQ

FAQ

1.Q:What’s your package?

A:In wooden boxes packaging.

2.Q:How about your payment terms?       

A:TT,total payment by T/T in advance.

3.Q:Can I order some sample for our testing?

A:Yes, but it needs some expense.

4.Q:How long is the warranty period for the product?

A:The Warranty period is 12 months.

5.Q:Are you trading company or manufacturer?

A:We are factory.

6.Q:How long is your delivery time?

A:Generally it is 30 days . or it is 60 days , it is according to quantity.

7.Q:Can we buy 1 piece of each item for quality testing?

A:Yes,we are glad to accept trial order for quality testing.

8.Q:What's your MOQ for each series gearboxes?     

A:1 unit is OK for different types gearboxes motor.

9.Q:Can you make as per custom drawing?

A:Yes,we offer customized service for customers.

10.Q:What's the advantage of your products?

A:Competitive prices, fast delivery and high quality.

11.Q:If you can help on selecting a right model for me ?

A:Yes. Pls kindly provide the data of the motor power,input speed,ratio,etc.

12.Q:Do you sell motors?

A:We have stable motor suppliers who have been cooperating with us for a long time.They can provide motors with high quality.

13.Q:Where is your factory?

A:We are in Jiaxing of Zhejiang Province, you can get here by high speed train or by plane.Welcome to visit us!

14.Q:Can I visit your factory?

A:Yes. SR people welcome friends all over the world to visit our factory. We can help you apply for invitation, make travel arrangement and so on. 

15.Q:What can i do if I don't know which one I need?

A:Don't worry, Send as much information as you can, our team will help you find the right one you are looking for.

16.Q:How to choose a gearbox which meets our requirement?

A:You can refer to our catalogue to choose the gearbox or we can help to choose when you provide the technical information of required output torque,output speed and motor parameter,etc,.

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